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FAQ's

Here you will find some of our shoppers frequently asked questions.

Q: Are returns accepted?

A: Yes, we have a 30 day return policy. Email info@fairlycasual.com for info on how to start your return or exchange.

Q: How long will it take to receive my refund?

A: As soon as your return is received, you will be issued a refund, so get it in the mail right away and you will receive your refund sooner.

Q: How long until I receive my purchase?

A: Most of our items will be shipped out the day of the order or the days afterwards (excluding holidays) and usually take 2-4 days to arrive at your door. A few of our products may be available for presale and will take about a week to ship out.

Q: Do you do back orders?

A: No, we do not currently accept back orders. You will have to check back to see when items are restocked. Most items are removed if they are out of stock and will not return. If an item is listed as out of stock on the website, it will most likely be restocked in the near future.

Q: Why was my credit card declined?

A: Most likely credit cards are declined because the address or area code does not match up when it is being processed. Make sure you enter shipping and billing info if they are not the same.

Q: Do I need an account to make a purchase?

A: No, you do not need to make an account. Your information will be collected at checkout to complete a single purchase. However, if you do choose to make an account it will be easier for you to come back and buy more awesome stuff and we occasionally send out promotional offers and new releases, if you're into that kind of stuff.

Q: Do you ship internationally?

A: No, We currently do not ship internationally.

Q: I have a question that is not listed here. How can I contact you?

A: Send an email to info@fairlycasual.com and we will get back to you asap.